DELIVERY POLICY
Shipping Information
Where do we deliver and how much is the shipping rate?
Effective 1st February 2020, our shipping rates are as follows:
| DESTINATION | ORDER AMOUNT | SHIPPING RATE |
|---|---|---|
| Local (Within Malaysia) | First 500 gram | MYR8 |
| Sabah / Sarawak | First 500 gram | MYR12 |
| Singapore | First 500 gram | MYR50 |
| Singapore | 500 gram – 1 Kg | MYR90 |
| Brunei | First 500 gram | MYR50 |
| Brunei | 500 gram – 1 Kg | MYR90 |
| Australia | Less than MYR200 | MYR100 |
| Australia | MYR200 and above | MYR150 |
How long does delivery take?
Local delivery via Pos Laju, JNT, NINJA vAN delivery will take 2 – 5 working days.
International delivery will take 4 – 7 working days.
You will receive an update on the delivery status once your order is processed.
What are my shipping options?
Malaysia:
Pos Laju
JNT
Ninja Van
Store Pickup
International:
Express Delivery
Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep an eye on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case its there! Orders made before 1 PM will be completed on the day itself. Orders made after that will be shipped the next day.
Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Organichana Enterprise has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
How do I track my order?
Once you have received your tracking number via email, you may click Track my parcel to track the parcel on our website. Alternatively, you may also track the parcel at the courier’s website.
Why is my tracking number not traceable?
Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier’s end. If your order was completed during weekend / public holidays, it will be traceable on the next working day.
