Return Policy

Company Name: Admi Global Sdn Bhd

Address: 42A-A, PJU 5/10, Dataran Sunway, Kota Damansara, 47810, Petaling Jaya, Selangor.

Mobile: +6016-7114112

Email:  sipport@organichana.com

Hello everyone! Thanks for purchasing products with us. Here is the details of return policy of our products.

You may return the product to us and get the new one if:

1. We send the wrong product to you (differ with the description of order).

2. The product is broken (something wrong with its container, condition of product itself; expired etc).

In order to return the product, make sure that:

1. It must be done within 7 days of working days.

2. The product is in the original condition like the first time you received it ( did not used yet, complete with its container and label).

Returning of product is not accepted if:

1. You have opened and used the product.

2. The process of returning is done more than 7 days of working days.

3. Product is not in the original condition like the first time you received it.

4. It is a product sample of gift.

Procedures:

1. Quickly inform to us about the problem of product by Whatsapp (017-6114112), Email (organichana@gmail.com) or our Facebook (Private Message).

2. Send us your previous receipt of product purchasing (original receipt)

3. Capture the photo of that product as a proof (current condition).

4. Send the product to our address (42A-A, PJU 5/10, Dataran Sunway, Kota, Damansara, 47810, Petaling Jaya, Selangor).

5. Returning of product by COD (Cash On Delivery) is not allowed.

6. Your money will be returned to you by “Bank Transfer” within a week after we receive the product.

Reminder:

**We WILL NOT RESPOND to your problem if there is FRAUD from your party. Our team will trace every information from your side strictly.**

Terima kasih kerana berminat untuk membuat pembelian.
Order melalui website bayaran dalam masa 6 jam saja. Www.organichana.com

•Poslaju: WM (RM8) SS(RM12)
• Maklumat Bank : MAYBANK
• No Akaun : 551342107657
• Penerima : ADMI GLOBAL ENTERPRISE

CIMB: SITI SUHANA KAMAL ADMI(02110002237204)
•Online transfer – Wajib masukan email (billing@organichana.com)
•Bukti resit payment sekiranya mengunakan CDM/Bank in

Sila maklumkan maklumat pembayaran dengan LENGKAP.
Sila sertakan Nama, Alamat, No telefon(WAJIB)email dan ORDER items.
Sila maklumkan kami setelah menerima bungkusan untuk mengelakkan keciciran berlaku.
Penghantaran dilakukan sebelum jam 12pm(hari bekerja) selepas bayaran diterima.
Hari pos ISNIN -JUMAAT
Tracking number akan diupdate di website setiap lewat ptg di www.organichana.com

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About this services

About us

Organichana is a Malaysian Organic Cosmetics and Healthcare company. We, at Organichana pride ourselves with organic beauty products that is not only safer, more beneficial and cheaper to Malaysian market. We guarantee there’s no animal derivatives at all in our products that is safe to apply by Muslim and Vegetarian market.

Organichana was founded in 2014 by Mrs Siti Suhana Kamal Admi who is also beauty and cosmetics enthusiast and very passionate in home remedies skincare. Her husband as a creative oversee the ‘creative’ side of her business such as logo, web design, social media design etc. Mrs Suhana oversee the recipe and production of all the products, as well as marketing and financial admin. Organichana now on the verge of blooming we have to hire atleast 3 more admin, and we are planning to hire one more social media manager and one more crew for production. Apart from that we also have very active agent and stockist, not to mention drop shipper agents all over Malaysia, Singapore and Brunei.

Mrs Suhana saw the market was flooded with many health and cosmetics products from local and overseas in late 2014. Being a cosmetic and beauty enthusiast as well, apart from happy, she is also curious when she saw the amount of chemicals were in the beauty products. Consumers of course unaware and lack of enforcement from the authorities make it worse. So that is how it started up, to bring safer beauty solutions to their market.

The idea came about when she was 18 years old. She had a second degree skin damage due to skin reaction from chemical skincare. By that time not money at all to refer the dermatologist, since then, she started doing a lot of research regarding natural homemade remedies skincare and applied it to herself first for over the years, amazingly they do wonders to her skin. She used everything organic and natural, which are what she is selling now, she think people have cared for their skin using natural ingredients for decades. There is no reason that people cannot do the same thing today. Homemade skincare products can help to nourish the skin in a natural and healthy way.

Since the products are handmade, Organichana just produced their product by small batch to ensure the quality of our products, most of our product made from Virgin Olive oil, Virgin coconut oil and Cocoa Butter. And importantly, our products are free from Parabens, Mercury, Alcohol, SLS’s, petrochemicals, synthetic colors which is why we know they will be kind. None of our products are tested on animals, and we promise that they never will. We wanted to create products that you could feel good and love about putting on your skin.

Vision

To provide our customers with the best quality of Natural & Organic products and aim to be a household name in Asia.

By the next 5 years, Organichana aims to be a household name. Just like Colgate do to toothpaste industry, we want when people think of organic products, they thought of Organichana. So strong that they have to mention our name even they think of other products. We aim to reach worldwide, as far now we already have local, Singapore and Brunei. Since we do not have any international distributors yet, our international buyer can buy directly from us.

MISSION

1. Bring safer solution to beauty and cosmetics market.

2. Educate society about the benefits of our organic products.

3. Build strong and good relationship with customers, suppliers and workers.

Terms and conditions of use

Delivery

1. Delivery within Peninsula Malaysia will usually take between 2-3 working days. Delivery to Sabah/Sarawak will take up to a week. Specific delivery time will also depend on the logistics company.

Payment

1. How do I pay? – At the moment, we only accept bank transfers(Online transfer or CDM transfer). We will be implementing a payment gateway in the near future.
2. How soon must I make payment? – Payment is expected within 24 hours on working days and 48 hours over the weekend.
3. What happens if I don’t pay on time? – The order might be cancelled.

Orders

1. Can I see my orders online – Yes, you will be able to view your current order as well as your order history online.
2. How do I know if my order has been sent? – You will be notified online by your current email once your order has been shipped.

Cancellations / Refunds / Exchanges / Broken items / Defects

1. What if I want to cancel an order? – We strictly prohibit cancellations. If you feel that there is a legitimate reason to justify cancelling an order, please get in touch with our customer service team as soon as possible.
2. What is your return policy? -We strictly do not  allow return and exchange policy

Customer Support

1. How do I contact you? – Our customer service team can be contacted via email / phone anytime between 11am and 6pm from Monday to Friday. All emails sent on weekends and public holidays will be answered by the following working day.

Senarai Stokis dan Ejen: